The University of Berkeley in California is known for poor landscape design; where students take short cuts across the grass instead of using formal paths, the University has been known to erect barriers. The result of course is that grass paths have now been worn around the barriers, with the gravel walkways still not utilised as anticipated.
An apocryphal tale has it that Irvine University noted this. The university is said to have opened with no gravelled pathways. A year after opening, the landscapers are said to have then constructed pathways to mirror the routes that students had worn into the grass, thus following the natural order for the area.
We believe that change is for the better only when your organisation buys into that change. Quantum leaps can of course lead to huge advances, but only when you have analysed the alternatives carefully and are able to sell your vision to your organisation. Without faith in your changes your employees will continue to adapt their processes to fit what has gone before.
Our approach is always to understand why things operate as they do currently; from there we can estimate how effective change can be, and the barriers to change that will be encountered. Designing along paths of least resistance - where appropriate - reduces your risks within the project and usually points towards the most cost-effective and rapidly adoptable solutions.
Our approach assumes that no change is achievable without understanding your people; our team are experts not in blue sky thinking, but in ground level success.